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Privacy Policy

Last updated: August 2026

Forge Media Group (ABN 40 552 204 615) (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect:

  • Name, email address, phone number and business details when you contact us or engage our services
  • Billing and payment information
  • Information you provide through forms, email or the client portal
  • Technical data such as IP address, browser type and usage data when you visit our website (via analytics tools)
  • Content and assets you supply for projects (logos, images, copy, login credentials for platforms we manage)

2. How We Use Information

We use personal information to:

  • Provide and improve our services
  • Communicate with you about projects, invoices and support
  • Manage the client portal and your account
  • Process payments
  • Comply with legal obligations
  • Analyse website usage to improve our online presence

3. Disclosure

We do not sell personal information. We may share information with:

  • Service providers who assist us (hosting, email, payment processing, analytics) under confidentiality obligations
  • Professional advisers or where required by law

If we manage social media or advertising accounts on your behalf, we access those platforms only as authorised by you.

4. Storage & Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. Client files and credentials are stored securely. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

5. Client Portal

Access to the client portal is restricted to authorised users. You are responsible for keeping login credentials confidential. Notify us immediately if you believe your account has been compromised.

6. Cookies & Analytics

Our website may use cookies and similar technologies, and third-party analytics (such as Google Analytics) to understand how the site is used. You can control cookies through your browser settings.

7. Access & Correction

You may request access to, or correction of, the personal information we hold about you by contacting us at info@forgemediagroup.com.au. We will respond within a reasonable time and in accordance with the Privacy Act.

8. Retention

We retain personal information for as long as needed to provide services, meet legal requirements, or resolve disputes. Project files may be retained for a period after completion for support and archival purposes.

9. Changes

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated date.

10. Contact

For privacy enquiries or complaints: info@forgemediagroup.com.au or 0476 474 819. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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